Jonathan talks to Ann Jacklin about her recent experience as a patient and the importance of saying, "Hello, my name is..." when meeting people for the first time.
Ann spent 31 years working in hospital pharmacy in London culminating in being the Chief of Service for Pharmacy & Therapies at Imperial College Healthcare NHS Trust until 2012. She then worked with Lord Carter and became professional lead for the ‘Hospital Pharmacy Carter Review’. Latterly she has worked on the National Wound Care Strategy Programme, is a registrant Council Member of the General Pharmaceutical Council (GPhC) and chairs the GPhC Post Registration Practice Assurance Advisory Group.
In today's episode, Ann shares her story as a patient. While in hospital, feeling scared, anxious and in pain, she was struck that many clinicians and other hospital staff didn't introduce themselves to her, and how this left her feeling even more vulnerable. Being aware of the 'Hello, my name is...' campaign started by Dr Kate Granger (who had had a similar experience to Ann of staff not saying who they were or why they were there), Ann looked to see if this still a current NHS campaign. It is! Speaking to staff, they were either not aware of it or had forgotten about it, or perhaps didn't realise the importance of it.
Jonathan and Ann discuss how we can help address this, within the world of pharmacy and medicines but also in the broader healthcare setting.
Resources mentioned in this episode:
